Links
Partners:
Alton Towers
Connexions
Staffordshire Partnership
North Staffordshire Chamber of Commerce and Industry
Staffordshire Provider Association
HR Related Links:
General Articles:
> Personneltoday.com articles by topic
> CIPD recruitment and talent management
> Personneltoday.com recruitment resources
Taking on employees:
> Recruiting a diverse workforce – why it can be beneficial
Attracting the right candidates – online and offline (traditional media):
Recruiting and interviewing – questions and tips for interviewers:
> Job interviews tips and techniques
Assessing more than one candidate in one go – Assessment Centres:
> Assessment centres for recruitment and selection
Providing an effective Induction to your business:
Checking your legal responsibilities when recruiting:
> Check your legal responsibilities when recruiting new employees
Apprenticeships – general information:
> direct.gov - Apprenticeships
Train and invest in your employees – and retain them:
Diversity best practice:
> Links to a range of Diversity and Equality factsheets
Employment Law guides:
> Employment Law Questions & Answers
Customer Service related links
General tips on achieving great service and customer satisfaction:
> "Shoddy Service" defines British hospitality. Discuss.
> Getting Back to the Basics of Hospitality: Treating Our Guests as Friends
Charter Mark/Customer Service Excellence self assessment:
> 7 Tips for Service Excellence
Mystery shopping services:
> SCORE
